Posts Tagged 'customer service'

Social Media Crisis Planning

I gave this presentation on how to manage complaints and negative comments as part of the SES conference in Singapore earlier this week.

Read more at the We Are Social blog.



  • RT @TCS_Mark: Infographic: Internet Penetration by Global Region - N. America 89% - Europe 87% - S. America 60% - Middle East 60% - SE Asiā€¦ | 3 days ago

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