Posts Tagged 'digital'



what is klout for?

The issues that Klout faced with their servers earlier this week highlighted just how much people have taken to the service.

The first sign was a wave of tweets from people fretting over their tumbling scores:

This was quickly followed by posts from anxious users on Klout’s Facebook page:

The tone of these tweets and posts was one of distress.

So what is it about a Klout score that gets people so involved?

My initial perspective of the service was that it was just another ego play – a more elaborate version of a fan or follower count.

That perception started to change recently though, when I realised that Klout actually offers valuable insights into the ways different kinds of people interact with the content I share across different platforms.

I’m now using Klout as a way to understand how different things work for the different accounts I use.

In that context, I use my Klout Score more for my own guidance and learning than as an external statement of influence.

And in light of the reactions to this week’s outages, I’m guessing I’m not alone in using Klout for more than simple ego-stroking, so I’d love to get a better understanding of what other people are using it for.

Do you use Klout? What do you use it for?

In particular, do you ever publicise your Klout Score for professional purposes?

I’d love to hear about your different uses and experiences in the comments.

digital, mobile and social media in india

Here’s the latest report in our BBH Data Snapshot series, this time profiling the Digital, Mobile and Social Media landscape in India.

Just like the recent China edition, this report is packed with useful data, stats, and soundbites – here are a few appetisers:

  • Mobile is more than 50% bigger than TV in India;
  • The number of people using Facebook in India is
    greater than the population of Australia;
  • 18% of India’s 12 million rural internet users walk
    more than 10km to access the web

You’ll find many more jaw-dropping stats in the full SlideShare presentation below.

As befits a report on social media, this document is designed to be shared freely, so please do pass it on to anyone you think might benefit.

And if you’d like a PDF copy, you can download one here.

All comments and feedback very much welcome!

digital, mobile, and social media in china

Here’s the latest in our BBH Asia-Pacific Data Snapshot series, with some truly stunning numbers on the digital, mobile, and social landscape in China.

You’ll find more of these snapshots, including profiles of Indonesia and The Philippines, on our SlideShare site.

how to make friends and influence people

A simple guide to social and engagement marketing, designed for people who don’t live and breathe it every day.

If you’ve got any principles you’d add to the list, please do share them in the comments!

just did it

You might have noticed that it’s been a bit quiet round here for the past few months.

That’s because I decided to take my own advice.

Around this time last year, I made a commitment that 2010 would be about less talk, more action.

I’ve stuck to that commitment, but after this prolonged silence, I thought I’d share some of what I’ve been up to.

The context

I spent the first few months of 2010 trying to encourage clients to make better use of social channels.

It was a tough challenge; while most of them seemed interested, none of them seemed ready to commit to anything.

Their main fear was that these ‘new channels’ were unproven.

None of them wanted to be the first to take the plunge, so I was caught in a Catch-22: nothing could happen until someone changed the equation.

It soon dawned on me that I would have to be the first to do it – on my own brand, and with my own money.

So, exactly 5 months ago, I put a little experiment into action.

My ‘brand’ was my DJ alter ego, eski, and my simple objective was to share my mixes with as many people as possible.

It’s probably worth noting that, before I started this experiment, fewer than 100 people had ever listened to my mixes online.

That number looks very different today.

The Results

If you’d told me 5 months ago that I would achieve so much in such a short period of time, I probably wouldn’t have believed you.

I appreciate the irony of that.

Sure, I was less skeptical than my clients, but I didn’t realise just how powerful social channels could be.

But I now have tangible proof that they really do work – here are today’s ‘stats’ from eski’s facebook page:

Many of those 50,000 have found me thanks to this simple banner:

I’ve also promoted the page by posting on other related pages on Facebook, and through some basic twitter activity.

But aside from the numbers, what has this ‘little experiment’ taught me?

1. Time is your most valuable resource

I always knew time was the biggest ‘cost’ when it came to social media, but I was still surprised just how much time and effort it requires.

Sure, the media costs next to nothing, but the content needs significant commitment and dedication, and the surrounding conversations need constant fuel, even when the audience is passionate about the subject.

I spend an average of 10 hours a week creating content, and then another 15-20 hours interacting with people.

That’s the same number of hours as a full-time job.

2. Content is everything

People usually only do things when they see a personal benefit – even if that benefit is simply feeling good about themselves.

Again, no surprises there, but this experiment has shown me just how fickle audiences can be.

The only reason people ‘Like’ eski, and keep coming back to the page, is that they like the music.

If I don’t publish content for more than a few days, return visits drop very quickly.

3. Targeting is saving

The difference in cost-per-conversion between my targeted and un-targeted ads is about 5,000%.

No, that wasn’t a typo.

If hadn’t targeted my ads so carefully, I would have needed to invest more than $50,000 to achieve the same results.

Needless to say, I spent an awful lot less.

There’s no easy answer on how to do this – you’ve just got to spend time understanding your audience, what they like, and what they want.

But then, that’s true of any channel.

4. Just do it

It goes without saying that proof is considerably more persuasive than strategy and theory.

So, if you really believe something works, find a ‘brand’ of your own to prove it on.

And if you don’t have anything suitable to try your ideas on yet, create something!

If you think laterally about what you enjoy, you’ll probably find something relevant – a ‘DJ’ might not be the most obvious choice when thinking of brands, but ultimately it’s still the same thing.

You might do it with your own photography, cake decoration, or anything else – the trick is to choose something you care about.

The reason why doing it for yourself (i.e. your brand, your money) is so important is that your level of involvement changes everything.

I quickly realised just how much emotional involvement impacted my judgment; it coloured my decisions, and it brought totally new perspectives to my ‘marketing’ activities – especially when it came to how to spend my money.

But, as a result, I understand the whole process so much more clearly.

Now, I have a solid case study that shows how to grow something from nothing, but I can also talk objectively about the experience from both sides (i.e. client and advertiser).

I know what it feels like to take those first hesitant steps.

I know what the first tastes of success feel like.

I know what it’s like when you get things wrong.

I know how it feels when someone criticises you or your brand on your own page.

But most importantly, I’ve had lots of experience dealing with it all.

And that’s worth way more than any number of theory charts.

5. Stay true to your purpose

One of the starkest discoveries has been that numbers can be distracting and addictive.

Seeing a fan base grow every day can easily become an aim in itself.

But an overemphasis on numbers quickly destroys what you set out to do in the first place; growth for its own sake has no benefit, and will eventually destroy your soul (more on that here)

I started this experiment to learn how to use social media to build a brand, and that will remain the objective.

The fact that it’s been so successful simply means that I can now start experimenting in different ways.

6. Rinse and repeat

Like many other people I’ve talked to who’ve done something similar, I only wish I’d started sooner.

In fact, I’ve enjoyed building the eski page so much that I’ve already set up another 2 pages of my own (more about them another time), and I’ve also joined teams on 5 other related pages.

So, in the process, I’ve succeeded in another of my resolutions for 2010 as well (from here):

How about play rises instead of pay rises? More time to do the things that feed your souls, not just your bank balances (think Google’s 20%).

7. Never stop learning

Although I’m amazed at what has happened over the past 5 months, this is still just the start of the journey.

I’ve barely begun to optimise my activities, and I’ve only explored a fraction of the tools available to make things more interesting.

So, I’ve set an even more challenging objective for 2011.

But that story will have to wait until the next big milestone…

In the meantime, I hope you have a great festive period, and I wish you all the best for a happy, healthy, and prosperous 2011.

150 not out

Innocent Drinks – those masters of simple marketing – have just released a lovely new piece of activity:

“Hello… My name is Alex Horne and I’m trying to set a World Record to one day be the oldest man in the world. I have been attempting this death-defying feat non-stop for the last 31 years and 7 months and although I’m now getting tired, I am still confident that I can keep going.

So please get behind me, wish me luck and warn me of any imminent dangers. Keep checking this site for regular blog, video and twitter updates and watch me avoid the reaper for another century at least.”

Alex’s video tells more of the story:

Equally mad are his 10 reasons why he believes he’ll succeed in living to be the world’s oldest man:

The whole thing is totally daft, but (I think) that’s pretty much the point.

Overall, it’s a great fit with Innocent’s brand personality, but it doesn’t feel like they’re trying to sell me anything.

Obviously the concept of living to be the world’s oldest person fits well with a brand that promotes a healthy lifestyle, but there’s no overt mention of any Innocent products (at least for now).

Other great elements of this initiative include Alex’s blog:

His twitter page:

And the selection of random bits on the website:

Including this great little competition:

They’re supporting it on their wonderful Facebook page too:

Overall, a lovely bit of fun that successfully deepens my relationship with the brand.

I look forward to seeing how this one evolves.

See for yourselves at Long Live Alex.

like for like

As many of you will already know, Facebook recently moved from “Becoming a Fan” of a brand to simply “Liking” it.

The change is now live on the site, and I’m already noticing some brands taking advantage of the shift.

One example that stood out is this sneaky little advert from Heineken:

I like the creative aspect – what’s not to like about a brand cheering me up on a Monday?

But here’s where the clever bit comes in.

The button at the bottom of the ad – the option to “Like” – appears to be set up like the normal “Like” button that appears below friends’ status updates and photos.

However, click on this particular “Like” button, and you’ll become a ‘fan’ of Heineken.

That means the brand’s status updates and other activity will show up in your News Feed until you choose to ‘unfan’ them.

From a certain perspective, this seems quite a clever use of the feature, but from another point of view, it seems dangerously close to spam.

What do you think?

The image at the top borrows shamelessly from this rather intriguing Facebook page. If it’s yours and you’d prefer me not to use it, please just drop me a note and I’ll take it down.



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